Warranty Policy

 

Official website products are covered by Parisrhone product and labor warranty for 12 months from the date of original purchase. For an additional 6 months of extended warranty service, please fill out our application form. If any problems occur, please contact the Parisrhone Customer Care Center via email support@parisrhone.com.

Process for Returning Merchandise:

1. Obtain a Return Merchandise Authorization (RMA) Number: All returns must have an RMA number for processing. Contact your reseller or email support@parisrhone.com for assistance.
2. Write the RMA number on the shipping label on the outside of the package. RMA numbers should be clearly displayed on the return shipping label of any package being returned to Parisrhone™. Do not write the RMA number on the actual box. Packages without an RMA number on the return shipping label may not be accepted by our warehouse.

Warranty Timeline

Item	Limited Warranty
Smart Home	12 months
Home Appliances	12 months
Kitchen Appliances	12 months

Note: for reference only. Warranty periods differ according to the model.

 

30 Day Money-Back Guarantee for Any Reason: Undamaged products may be returned for a full refund for any reason within 30 days of purchasing. Once the returned item arrives back in Parisrhone’s warehouse for inspection, the refund process will begin.

30 Day Money-Back Guarantee for Any Reason

Undamaged products may be returned for a full refund for any reason within 30 days of purchasing. Once the returned item arrives back in Parisrhone’ warehouse for inspection, the refund process will begin.

30 DAY RETURN POLICY	RMA Authorization (customer needs to contact us for an RMA number)	Yes
	Return has to include all accessories?	Yes
	Return requires original packaging?	Yes
	When do we execute the refund?	Upon receipt of the return package (if the customer returns the product to our warehouse)
	When do we execute the replacement?	Upon receipt of the return package (if the customer returns the product to our warehouse)
	Refunds for delivery costs	Quality issue only
	Refund for return shipping costs	Quality issue only
	Refund for lost/damaged item returns	Take responsibility for the returns with a prepaid shipping label only
	Return RMA validity	30 days (from the date the RMA was created)
	Return from overseas - customer taken it there	Not accepted
	Return from overseas - we shipped it there	Accepted, but only for refund

Refund requests for the 30-day money back guarantee expire 30 days after opening a warranty claim. It is not possible to process a request for a refund for non-quality issues outside of this 30-day window. For purchases not made directly through Parisrhone’ online stores, please contact retailers for refunds. For quality-related issues, please see below.

Limited Warranty Details: For Quality issues only

SELLER'S WARRANTY	Is extended warranty available?	No
	Unauthorized returns	Not accepted
	For what reason is an RMA accepted?	Product quality only
	Is an RMA accepted for a refund?	No, only for a replacement
	When does the warranty start?	The date the item was purchased
	How long is the RMA claim time?	Within the warranty time
	Troubleshooting results?	Yes
	Do I need SN / pictures / video?	SN or visible proof depicting the defect are required
	Return needed?	Warranty can be processed without returns in certain cases, at the discretion of Parisrhone
	Should I keep all the accessories in case of a return?	Including, but not limited to
	Should I mark the RMA no. on the outgoing package?	Yes
	Will I receive refunds for delivery costs?	Yes
	Will I receive refunds for return shipping costs?	Yes
	Who pays the shipping fee for shipping back the unauthorized return package?	The customer
	Does a return require the original packaging?	No
	Does the warranty apply overseas? - customer brought it there	Limited warranty is restricted to the country of purchase
	Does the warranty overseas? - we shipped it there	Limited warranty is restricted to the country of purchase
	Is there warranty for free products?	No
	Does the company have liability for lost data / other damages/ misuse / repairs through 3rd parties / return of private things?	No
	Who covers the return of non-defective products / private things to customers (e.g. accidental returns)?	The customer

What does this warranty cover?

This warranty does not cover:

• Improper use or installation
• Cosmetic damage
• Damage due to acts of nature. For example: lightning strikes, tornadoes, and similar
• Accidents
• Misuse
• Negligence
• Commercial use
• Modifications to any part of the product, including the antenna
• Connection to an incorrect voltage supply
• Attempted repair by anyone other than an authorized facility Parisrhone will service and not replace:
• Products sold ‘as is’ or with all faults declared
• Consumables, such as fuses or batteries
• Products where the factory applied serial number has been altered or removed

Repair replacement as provided under this warranty is your exclusive remedy. Parisrhone shall not be liable for any incidental or consequential damages for the breach of any express or implied warranty on this product, including, but not limited to: lost data, loss of use of your product, lost business, or lost profits. Parisrhone products make no other express warranties with respect to the product; all express and implied warranties for the product include but are not limited to: any implied warranties of and conditions of merchantability and fitness for a particular purpose are limited in duration to the warranty period set forth above and no warranties, whether express or implied, will apply after the warranty period. Some states, provinces, and jurisdictions do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state or province to province.

Contact Parisrhone: For customer service, please contact: support@parisrhone.com.

Parisrhone® is a trademark Registered in some countries. All other products and brand names are trademarks of their respective owners.