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    Shipping Policy

    Shipping Status

    Last updated January 25, 2022
    Delivery times may be longer than usual due to the COVID-19 pandemic across the globe. Do not use delivery addresses for buildings that may be closed due to the current provisions (e.g. schools). For any questions, please contact our customer service via the pop-up window on the page.

     

    Shipping Fee

    Free shipping on orders equal to or more than $59.99. $4.90 shipping on orders under $59.99.

     

    Shipping Orders

    Normally orders will ship within 2-10 business days of processing payment, unless particularly noted elsewhere on the website, at the time order is placed, or you receive an email notice that an item in your order has been delayed. Any expected delivery dates that may be given are only estimates. Orders can be delayed due to verification or the time the order has been placed. Orders may be delivered in separate shipments. All purchases through Parisrhone.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon tender of the item to the carrier.

     

    Delivery Address

    A complete and correct delivery address is essential. Once your order has been prepared for shipment or has shipped, we are unable to change the shipping address. If a package is returned to us due to an incorrect or incomplete address provided by you (the customer) or your agent, we will contact you immediately for a correction, and the package will be re-shipped at an additional shipping fee. You must include a daytime telephone number for all orders. Occasionally packages are returned to Parisrhone as undeliverable. When the carrier returns an undeliverable package to Parisrhone, please contact Parisrhone to make arrangements for reshipment.

    The 7 continental U.S. states will not serve at this time (Last updated January 25, 2022. ):

    Armed Forces - Americas
    Alaska
    Guam
    Hawaii
    Northern Mariana Islands
    Puerto Rico
    U.S. Virgin Islands

    Check back as we expand to more regions. 

     

    Shipping Hubs

    Orders for The United States:
    Most Parisrhone.com orders will be processed by Amazon, and shipped directly from Amazon distribution center in California.

     

    Delivery Times

    When you place an order on the Parisrhone website, you will receive a shipping info email from Amazon and/or one from the website. Please check your registered email inbox for your order status. Additionally, you can check the shipping info through My Account -> Order History after you log in to our website.

     

    Standard Shipping

    Products shipped via standard service are normally delivered within 2-10 business days after receiving the order.

    Return Policy

    Cancellation

    We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out.

    Returns (if applicable)

    We accept return of products. Customers have the right to apply for a return within 30 days after the receipt of the product.

    To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

    Customers will only be charged once at most for shipping costs (this includes returns); No restocking fee to be charged to the consumers for the return of a product.

    Refunds (if applicable)

    Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of 3 days.

    Late or missing refunds (if applicable)

    If you haven’t received a refund yet, first check your bank account again.

    Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at support@parisrhone.com

    Please contact our Customer service at support@parisrhone.com  or call us at (888) 605-2007 to get the return address.

     

    Privacy policy


     

    Contact Information

    Call Us

    United States

    (888) 605-2007

    Mon-Fri, 9am to 5pm PST

     

    Email us

    support@parisrhone.com

     

    Location

    US Office:

    1773 W SAN BERNARDINO RD F85, WEST COVINA, CA 91790

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